OUR GUARANTEE
Emerald Valley guarantees your product is fresh and tested for quality assurance. You can make exchanges or return UNOPENED product within 30 days for a product refund or exchange, subject to 10% restocking fee. The only exceptions to this policy are:
- We do not accept returns on sale items.
- We cannot give refunds for special orders.
- Emerald Valley Mashes and Beet Treats are nonreturnable.
SHIPPING NOTICE
Customers West of the Mississippi only:
In many instances for orders shipping West of the Mississippi, Priority Mail through the US Postal service is less expensive than UPS. If you would like your order sent via Priority Mail, please specify under special instructions. You must receive regular mail at your address. Keep in mind, a medium flat rate box will only fit a 1 liter or 2 liter (or up to about 6 lbs), the large flat rate will hold 1 gallon or the small 15# bag of Formula 4 Feet (or up to 16 lbs). Please adhere to these guidelines, otherwise the order will be sent via UPS. Any larger orders will need to ship UPS. We will always ship your order at the best rate possible.
ORDER CANCELLATIONS AND CHANGES
We will make every effort to change or cancel your order before it leaves the warehouse. You may make changes via E-mail at info@emeraldvalleyequine.com, by phone at 1-888-638-8262 or by fax at 603-775-0244. To fax a change, use your packing list and please be sure to include your phone number so we can reach you if we have any questions.
ORDERING EMERALD VALLEY PRODUCTS WITHOUT A COMPUTER
You are welcome to place an order if you don’t have a computer, you just won’t be able to make account changes online. Give us a call at 1-888-638-8262. If you have a catalog you can also fill out the paper order form inside and mail it to:
EMERALD VALLEY NATURAL HEALTH
41 Industrial Drive,
Exeter NH 03833
ORDER CONFIRMATION
You will receive an e-mail confirmation after your order has been submitted.
SECURITY MEASURES
Ordering from our site is as secure as ordering from our catalog or using your credit card at a favorite local merchant or restaurant. Please be confident that when you shop with us online, every security step has been taken to be sure your transaction is protected, secure and worry free.
Credit card information is not stored on our computers. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
Please note:
All shipping delivery quotes count business days only.
Occasionally an item may be back-ordered which will cause a delay.
CONTACT US
If you have any questions at all, or comments you’d like to share with us, we’d love to hear from you.
E-Mail: info@emeraldvalleyequine.com
SNAIL MAIL:
Emerald Valley Natural Health
41 Industrial Drive,
Exeter NH 03833
Phone: (888) 638-8262